Last updated: August 7, 2026
You may return a product if it is defective, damaged, or not as described. The item must be unused, in its original packaging, and returned within 7 days of delivery. To initiate a return, please contact us via our contact page or WhatsApp.
Once your return request is approved, we will provide you with a return address. You are responsible for shipping the item back to us. We recommend using a trackable shipping service, as we are not liable for lost return shipments.
All returned items will be inspected upon arrival. If the product is found to be defective or damaged (not due to customer mishandling), we will process a refund or replacement. If the item shows signs of misuse or is not in its original condition, the return may be rejected.
Approved refunds will be processed within 7–10 working days. For prepaid orders (EasyPaisa/JazzCash, Bank Transfer), the amount will be credited back to the original payment method. Cash on Delivery orders will be refunded via bank transfer or mobile wallet – we will coordinate with you for the details.
If a replacement is preferred over a refund, we will ship a new item once the returned product is received and inspected. Replacement shipments are subject to the same delivery timelines as regular orders.
The following items cannot be returned: products that have been used, washed, or altered; items without their original packaging; and any product marked as “final sale” or “clearance”.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will reimburse reasonable return shipping charges upon proof of payment.
For any questions about returns or refunds, please contact us or reach out via WhatsApp.